Privacy Policy

Last Updated: October 9, 2025

This Privacy Policy explains how GetRefugio ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application or website (collectively, the "App"). We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Account Information: When you create an account, we may collect your email address, and other contact details.
• User Content: Information you provide through interactions with the App, such as profile details, preferences, or uploaded content.
• Payment Information: If you make purchases, we collect payment details (processed through secure third-party payment processors).

b. Non-Personal Information

• Usage Data: Information about how you interact with the App, such as pages visited, features used, and session duration.
• Device Information: Details about your device, including IP address, browser type, operating system, and device identifiers.
• Analytics Data: Aggregated data collected via analytics tools to understand user behavior and improve the App.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App.
• Process transactions and fulfill orders.
• Personalize your experience and deliver tailored content.
• Communicate with you, including sending updates, notifications, or promotional materials (with your consent where required).
• Analyze usage patterns to improve the App's functionality and performance.
• Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: With trusted third-party vendors (e.g., hosting, analytics, or payment processors) who assist in operating the App, subject to strict confidentiality agreements.
• Legal Requirements: When required by law, such as in response to a court order or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: For purposes disclosed at the time you provide your information.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications or certain data processing activities.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at help@getrefugio.com. We will respond within the timeframes required by applicable law.

6. International Data Transfers

If you are located in the United States, your information may be transferred to and processed in other countries. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers.

7. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

8. Children's Privacy

The App is not intended for users under 21 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the App or via email (if applicable). Your continued use of the App after such changes constitutes acceptance of the updated policy.

10. Contact Us